This qualification reflects the role of workers who are engaged in delivering social housing services and support to tenants, residents, applicants and the community, including clients who are experiencing homelessness or at risk of experiencing homelessness.
Workers at this level may work under limited supervision in an administrative and/or assisting capacity in delivering housing support services in the social housing sector.
This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities
Workers at this level have specialised skills in community services and work autonomously under broad directions from senior management.
Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.
Recommended for people who are in a supervisory role or have an opportunity to act in a supervisory role